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How Does Influencer Marketing Improve Customer Experience
Let me share something interesting with you. Around 40% of people online use ad blockers. The rest? They’re blind to ads. That means there’s no easy way of reaching your customers. The future of ads...
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LiveChat for Managers: What’s New in Reports?
As you might have noticed, we moved things around in the Reports section. Now, there are five categories, plus the summary and data export. Don’t worry, all reports are still there, we just wanted to...
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How to Make Data-Driven Employee Training Decisions
Employee training can bring you countless benefits, some obvious and some welcome, yet surprising, side-effects. However, not all employee training programs bring the desired results. You could be...
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How to Write a High-Converting Case Study
Most content marketers focus on traffic. They write more content for more keywords, all with the hopes of getting more sales, and the competition is getting fierce. There are only so many spots on the...
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CES 2020 and What the Future Holds for Us
With over 175 thousand attendees and more than 4.5 thousand exhibiting companies at CES 2019, I couldn’t wait to see what this year’s edition would bring to the table! For those of you who are not up...
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Why Building a Community Is Crucial for Your Brand
Unless you’re in the middle of nowhere, there are probably a number of different products around you. Whether it’s a chair you’re sitting on, a computer you’re using for work, or a favorite mug...
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LiveChat and HelpDesk Integration: How to Make the Most of the Email Channel
In 2020, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with companies. You know that we’re all...
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5 Marketing Lessons from Super Bowl LIV
Some Sundays are more special than others. Can they get any more unique than Super Sunday? I don’t think so. When you think about it, hardly any other sporting event can compete with the buzz...
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Love cliches that make good customer service advice
This is the non-cheesy Valentine’s Day article you’ve been looking for. This is the V-day special you won’t be ashamed to read at work, but which made me cover my screen during research. All that for...
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